McAfee GOLD - SUPPORT Uživatelský manuál stáhnout pdf (Strana 16)

Page 13

Interactive Support

If our Self Support options are

unsuccessful at resolving your issue, you

can submit a Service Request, or view

previously logged requests to monitor

resolution progress and history.

Features of the system allow you to:

 Set a severity level upon creation

 Include attachments

 Update requests with comments

 Resolve high priority issues

through live chat with an agent

 Receive proactive e-mail

notifications on open Service

Requests

 Change email settings and

update account information in a

user profile

Additional information is provided on page 16 of this guide

Hot Topics

Search and view Hot Topics and Common Tasks localized in 13 languages. Links to top 10

most commonly asked questions are displayed on the search page and are useful for quickly

receiving information in the case of a widespread virus outbreak, any emerging issues on the

rise, or common tasks such as how to download a patch or how to upgrade a particular

product.

Hot Topics and Common Tasks are localized in the following languages:

 English

 Finnish

 French

 German

 Italian

 Japanese

 Korean

 Mandarin (Chinese Simplified UTF-8)

 Mandarin (Chinese Traditional UTF-8)

 Netherlands

 Portuguese (Brazil)

 Spanish

 Swedish

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McAfee GOLD - SUPPORT Uživatelský manuál Strana 16