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Installation GuideRevision BMcAfee ePolicy Orchestrator 5.1.0Software

• French (Standard) • Spanish• German (Standard) • Swedish• Italian • TurkishSupported virtual infrastructure softwareePolicy Orchestrator software su

Supported Internet browsersePolicy Orchestrator software requires the use of one of these supported Internet browsers.• Internet Explorer 8.0 and late

• If you are restoring your McAfee ePO server, you must:• Have previously restored the SQL Server database using one of the Microsoft SQL restoreproce

For more information about the specific standard SQL database roles required for your McAfee ePOserver to operate once installed, see the product guid

About HTTP port optionsThe ports used by ePolicy Orchestrator software are predefined, and populated by default. Most portdesignations can be changed

Distributed repository requirementsDistributed repositories are used throughout your environment to provide access to important contentused by your Mc

1Installation requirements and recommendationsSupported products and known issues16McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

2Installing McAfee ePolicy OrchestratorYou can install the ePolicy Orchestrator software either as a first-time initial installation or as arecovery i

InstallationoptionDetailsExpress The most direct installation path. Use this option if you want to accept the McAfeedefault installation settings.Cust

Task1Using an account with local administrator permissions, log on to the Windows server computer tobe used as the McAfee ePO server.2From software do

COPYRIGHTCopyright © 2014 McAfee, Inc. Do not copy without permission.TRADEMARK ATTRIBUTIONSMcAfee, the McAfee logo, McAfee Active Protection, McAfee

4If any of the default port assignments are in conflict, resolve them by providing alternative ports inthe HTTP Port Information step.If no conflicts

Set up Custom installationWhen you set up the ePolicy Orchestrator Custom installation you download the software, choose theinstallation type, and sta

bTo configure Product Compatibility List downloads:• To disable automatic downloading of the Product Compatibility List from the McAfee website— Type

You cannot install SQL Server 2008 Express locally if the server system you are installing onmeets any of these conditions:• 16 or more named instance

• Restore installation — Type the password to decrypt the Disaster Recovery Snapshotrecords. See the McAfee ePolicy Orchestrator Product Guide for det

Table 2-1 Cluster installation terminology (continued)Term DefinitionePO VirtualNetwork NameresourceThe Network Name resource that you create as part

Tasks• Create the ePolicy Orchestrator application group on page 26The ePolicy Orchestrator application group is required to separate the ePolicy Orch

Add the data driveThe data drive is the location where you install the ePolicy Orchestrator software. Use a remote drivethat all nodes in your cluster

Resource Properties: General tab Properties:Dependencies tabePolicy Orchestrator5.1.0 Application ServerNo changes necessary. Data driveePolicy Orches

Create the ePolicy Orchestrator application roleThe ePolicy Orchestrator application role is required to separate the ePolicy Orchestrator application

ContentsPreface 5About this guide ... 5Audience ... 5Conventions ...

4On the first node only of the Set Virtual Server Settings page, provide this identifying information for theMcAfee ePO cluster:• The ePolicy Orchestr

2Manually refresh your browser session. If failover is successful, you are redirected to the ePolicyOrchestrator log on page.Installing remote Agent H

cType the ePO Admin User name and ePO Admin Password of a user with ePolicy Orchestrator GlobalAdministrator rights.dClick Next to use the ePO Admin c

3Restoring McAfee ePolicy OrchestratorYou can restore the ePolicy Orchestrator software as a recovery installation where your Microsoft SQLServer alre

InstallationoptionDetailsExpress The most direct installation path. Use this option if you want to accept the McAfeedefault installation settings.Cust

Task1If you have remote Agent Handlers configured, log on to the systems where the Agent Handlers areinstalled, then open the Windows Services panel a

10Type the Keystore encryption passphrase you saved during the initial installation of the previously existingMcAfee ePO server, or changed in the Ser

When you select the existing SQL Server, gather this information and complete these stepsbefore beginning your installation to make sure that your McA

6Restore the McAfee ePO software on each node using these steps.Run the Cluster installation on each of the nodes. To make sure that each node has exc

TaskFor option definitions, click ? in the interface.1On the Agent Handler server system find the Agent Handler folder you extracted from the ePolicyO

4 Upgrading McAfee ePO software 41Upgrade overview ... 42Complete pre-upgrade tasks ... 43Make

3Restoring McAfee ePolicy OrchestratorRestore remote Agent Handler connections40McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

4Upgrading McAfee ePO softwareYou can upgrade specific McAfee ePO versions to version 5.1.0. See Make sure you can upgrade yourMcAfee ePO server for u

Upgrade overviewThe process of upgrading your McAfee ePO server to version 5.1.0 depends on your currentenvironment. Factors include whether you are u

Read through the upgrade information completely to make sure that you understand the upgradetasks required for your McAfee ePO server.See also Make su

See also Upgrade overview on page 42Migrating from a 32-bit to a 64-bit platform on page 46Review products and known issuesBefore you install or upgra

Upgrade your McAfee ePO serverUse Setup.exe to upgrade your McAfee ePO server to version 5.1.0.Before you beginUpdate the system that hosts your McAfe

7In the Administrator Information step:aFor the Username, replace the default admin and type your primary Administrator account username.bFor the Pass

This figure shows the interface of the Upgrade Compatibility Utility.Figure 4-2 Upgrade Compatibility Utility user interface1Converts your 32-bit McA

See also Upgrade overview on page 424Upgrading McAfee ePO softwareMigrating from a 32-bit to a 64-bit platform48McAfee ePolicy Orchestrator 5.1.0 Sof

Run the Upgrade Compatibility UtilityRun the Upgrade Compatibility Utility to convert your existing 32-bit McAfee ePO version 4.xconfiguration to a ne

PrefaceThis guide provides the information you need to work with your McAfee product.Contents About this guide Find product documentationAbout t

eClick Migrate or Product Compatibility Check. One of these appears in the ePO Product Compatibility Checkdialog box:• No incompatible products were f

See also Upgrade your McAfee ePO server on page 45Connect your upgraded McAfee ePO server to an existing 32-bitSQL ServerWhen you upgrade your existin

Upgrade your McAfee ePO cluster serverUpgrading your McAfee ePO software in a cluster environment requires special consideration.Before you beginIf yo

Upgrade your remote Agent Handlers When you upgrade your McAfee ePO server software, upgrade any remote Agent Handlers installedthroughout your enviro

4Upgrading McAfee ePO softwareUpgrade your remote Agent Handlers54McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

5Uninstalling ePolicy OrchestratorsoftwareYou might need to uninstall the ePolicy Orchestrator software if, for example, you are reinstalling it onano

Uninstall cluster installationsUninstalling McAfee ePO from a cluster environment requires that you take specific steps, dependingon which server-clas

6Troubleshooting and log file referenceThe most common messages that appear while installing McAfee ePolicy Orchestrator during aninstallation and the

Message Cause SolutionAnother instance of the ePolicyOrchestrator installer is alreadyrunning.The ePolicy Orchestrator 5.1Setup program is alreadyrunn

Message Cause SolutionThe ePolicy Orchestrator licensehas expired.Your license to use thesoftware has expired.Contact your administrator ordesignated

Find product documentationMcAfee provides the information you need during each phase of product implementation, frominstallation to daily use and trou

File name Log type Location DescriptionAH500‑Install‑MSI.logAgentHandlerinstallation%temp%\McAfeeLogsThis file logs all Agent Handlerinstallation deta

File name Log type Location Description<ExtensionFileName>.cmdTemporary%temp%\McAfeeLogs\ePO500‑troubleshoot\OutputFilesCreated by the ePolicy O

File name Log type Location DescriptionReplication.logServer[InstallDir]\DB\LogsThe McAfee ePO server replication log file. Thisfile is only generated

File name LogtypeLocation DescriptionFrmInst_<system>.logAgent%temp%\McAfeeLogsGenerated when the FrmInst.exe is used to installthe McAfee Agent

6Troubleshooting and log file referenceLog files for troubleshooting64McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

Index32-bit to 64-bit platform conversion utility 45, 49, 5164-bit server-class operating systems supportedePolicy Orchestrator 9Aabout this guide 5Ag

Kkeystore encryption passphrase 11, 21, 22Llanguages supported 9MMcAfee ePO softwaredefault file location 45minimum upgrade versions 43remote web cons

WWindows Server 2008cluster installation 25support for Agent Handlers 11support for ePolicy Orchestrator 9Windows Server 2012cluster installation 28Wi

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1Installation requirements andrecommendationsYour environment needs to include specific hardware and software to run McAfee® ePolicyOrchestrator® 5.1.

Component Requirements and recommendationsNetwork InterfaceCard (NIC)100 MB or higherIf using a server with more than one IP address, McAfee ePO softw

Software Requirements and recommendationsSecurity software Recommended.• Install and/or update the anti-virus software on the server and scan forvirus