McAfee VIRUSSCAN 5.1 Instalační příručka stáhnout pdf (Strana 59)

Message Cause Solution

The ePolicy Orchestrator license

has expired.

Your license to use the

software has expired.

Contact your administrator or

designated McAfee representative.

This system is not currently

configured with a static IP

address, which is recommended

for the McAfee ePO server.

The computer where you are

attempting to install the

software does not use a static

IP address. We recommend

using static IP addresses for

McAfee ePO servers to improve

performance and reduce

bandwidth use.

Specify a static IP address for use

with your McAfee ePO server.

Unable to make a connection to

the database server. Verify that

you provided the account

credentials and database server

name correctly, then try again.

A connection could not be

made to the corresponding

ePolicy Orchestrator database

server.

Verify that the Domain, User Name,

and Password you provided are

typed correctly.

Verify that the database server

is running.

Verify that the user account you

provided is valid for the

database server.

Unable to connect using the

information you provided. Verify

that you entered the correct

information and try again.

The user account that you

specified could not be

accessed.

Verify that the Domain, User Name,

and Password you provided are

typed correctly.

Verify that the account you used

to log on to this computer has

access to this domain.

Log files for troubleshooting

ePolicy Orchestrator provides log files that contain important information when troubleshooting.

These log files are separated into three categories:

• Installer logs — Include details about installation path, user credentials, database used, and

communication ports configured.

• Server logs — Include details about server functionality, client event history, and administrator

services.

• Agent logs — Include details about agent installation, wake-up calls, updating, and policy

enforcement.

Installer logs

Installer log files list details about the ePolicy Orchestrator installation process.

These logs provide information about:

• Actions taken by specific components

• Administrator services used by the server

• Success and failure of critical processes

Troubleshooting and log file reference

Log files for troubleshooting

McAfee ePolicy Orchestrator 5.1.0 Software Installation Guide

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McAfee VIRUSSCAN 5.1 Instalační příručka Strana 59

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