McAfee EPOLICY ORCHESTRATOR 4.0.2 - Uživatelská příručka Strana 54

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Managing Issues and Tickets
The Issue extension allows you to create, modify, assign, and track issues. You can also add
tickets to issues for tracking in a ticketing server.
Are you working with issues or tickets for the first time?
When working with issues and tickets for the first time:
Understand what issues are and how they work.
Ensure users have permissions to work with issues.
To add tickets to issues:
Understand tickets and how they work with issues.
Install the extension for your ticketing server.
Register and configure your ticketing server.
Contents
Issues and how they work
Tickets and how they work
Integrations with ticketing servers
Working with issues
Working with ticketing servers
Working with tickets
Issues and how they work
Issues are action items, which can be prioritized, assigned, and tracked. Issues can also be
associated with tickets in a ticketing server.
How issues are created
Issues can be created manually or automatically by the system in response to certain events
or conditions. These events and conditions can be predefined by other product extensions and
by user-configured responses within those products. For example, an issue might be created
automatically if a noncompliant system is discovered during an audit.
The Issue extension has a basic issue type. However, other product extensions can have their
own issue types as well.
McAfee Policy Auditor 5.0 Product Guide54
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