McAfee EPOLICY ORCHESTRATOR 4.0.2 - Uživatelská příručka Strana 59

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Operation: Identity
Source field: URL
Map Ticket back to Issue Status field
NOTE: Because this section only maps the ticket's state/status, you are not prompted to add
the ID of the issue's status (state) field. This field is implied.
Operation: Substitution
Source field: 7
Values: Default Value: 0
Mapped ValueSource Value
CLOSED4
Overwrite issue comments with ticket comments: selected
Ticket Comment field: 240000008
Tickets can be re-opened: selected
Sample mapping for Service Desk
This sample mapping is for reference only.
NOTE: Source values, mapped values, and field IDs are case-sensitive.
Map Issue to Ticket
Ticket form: Default_Problem
Ticket field: Description
Operation: Identity
Source field: Name
Ticket field: Status
Operation: Substitution
Source field: State
Values: Default Value: 10
Mapped ValueSource Value
10NEW
20RESOLVED
20UNKNOWN
20ASSIGNED
Ticket field: Information
Operation: Identity
Source field: Description
Ticket field: HistoryLines
Operation: Identity
Managing Issues and Tickets
Integrations with ticketing servers
59McAfee Policy Auditor 5.0 Product Guide
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